Head of AI Engineering – Group Business

Guardian Life Insurance-posted 3 months ago
$148,940 - $244,685/Yr
Full-time • Senior
Holmdel Township, NJ
5,001-10,000 employees
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As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital assistants, automation solutions, agentic AI and intelligent self-service technologies. Your role is pivotal in understanding the impact of technology in optimizing our group business portfolio. You will collaborate closely with cross-functional teams, stakeholders, and technology partners to develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs.

  • Develop and implement a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation.
  • Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self-service solutions.
  • Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology interaction.
  • Oversee RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT).
  • Implement plan to engage customers, reducing unnecessary calls and improving customer self-service adoption metrics.
  • Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations.
  • Ensure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements.
  • Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.
  • Bachelor’s or master’s degree in computer science, engineering, management or a related field with equivalent experience.
  • Demonstrable experience within automation and AI, along with solution engineering, particularly in customer engagement and digital assistants.
  • Strong expertise in conversational technology and RPA (attended/unattended bots).
  • Experience in deploying enterprise grade solutions and automation solutions at scale.
  • Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
  • Strong problem-solving, critical thinking, and leadership attributes to encourage innovation in new technology realm.
  • Willingness and capability to learn new technologies quickly.
  • Experience working with remote teams in a matrixed environment.
  • Impressive communication and collaboration skills to link business and technology.
  • Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way.
  • Competitive compensation.
  • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
  • Life and disability insurance.
  • A great 401(k) with match.
  • Tuition assistance, paid parental leave and backup family care.
  • Dynamic, modern work environments that promote collaboration and creativity.
  • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
  • Social responsibility in all aspects of our work.
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