Head - North America Business Technology - Audit & Advisory Services

Manulife • Boston, MA

1d • Hybrid

About The Position

Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career. Join Manulife's Technology Audit Team and play a key role in enhancing governance and risk management. You'll work primarily in North America with partners in Asia, ensuring our global technology meets business and regulatory standards. Collaborate with CIOs and global partners, leveraging analytics and tools like Power BI to support our digital transformation, contributing to our mission to become the most digital, customer-centric company in the industry. We support Diversity, Equity, and Inclusion (DEI) programs to foster a diverse and inclusive environment that drives organizational excellence, committed to your expertise, growth, and development. As an audit professional at Manulife, you'll use advanced tools like a centralized GRC tool, business analytics, machine learning, and Python to drive impactful audit outcomes. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to diverse audit strategies and specialized training to enhance your technical and soft skills, preparing you for advancement and new roles within the company. This role offers a unique opportunity to collaborate directly with members of the Global Leadership Team (GLT) and Executive Leadership Team (ELT), gaining valuable insights and visibility, enhancing your leadership skills and professional growth within the organization.

Requirements

• 10 years of combined education and experience in an internal audit, risk, or technology function within a large multinational corporation, ideally in the Financial Services industry.
• Leadership and stakeholder communication, including reporting to senior executives and audit committees.
• Demonstrated ability to lead and develop high-performing teams of technology and audit professionals, fostering collaboration and continuous improvement.
• Strong understanding of the business, customer needs, and market trends; proven ability in critical thinking and implementation.
• Prior experience in credible management consulting, auditing, or similar strategy roles.
• Proven ability to influence senior leadership team members individually and collectively, and get recommendations approved and implemented.
• University degree in business administration, computer science, management information systems, or auditing, or equivalent experience in these fields.
• Familiarity with OSFI, NIST, ISO27001, GDPR, SOX, PCI DSS, and other compliance mandates.

Nice To Haves

• A recognized auditing (CIA, CISA), accounting designation (CPA), and/or project management (PMP) designation is desired.

Responsibilities

• Delivering comprehensive, risk-based internal audit services and providing strategic technology audit coverage and advice across multiple business units.
• Leading professional, cost-effective audit engagements for US, Canada, Global Wealth & Asset Management, Group Functions, and Data Technology units.
• Partnering with business audit teams to assess application/digital controls.
• Providing a unified overview of technology audit coverage, key risks, and value added insights to unit CIOs.
• Managing operational audit delivery, relationship management, risk assessment, and audit plan development—including business audits with a technology scope.
• Overseeing staff to ensure audit plans are met and maintaining membership in the Audit Services Senior Management Team.
• Monitoring the company’s strategy, operations, and regulatory environment to proactively identify emerging risks.
• Delivering annual SOX work in collaboration with management, SOX PMO, COEs, and external audit.
• Managing a high-performing and engaged team of technology and audit professionals, fostering collaboration, accountability, and a culture of excellence.
• Driving continuous improvement and innovation in audit methodologies.

Benefits

• Empowerment to learn and grow the career you want.
• Recognition and support in a flexible environment where well-being and inclusion are more than just words.
• Support in shaping the future you want to see as part of our global team.
• Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior