Head Housekeeper

IHG Career

94d

About The Position

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Requirements

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).

Responsibilities

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.
• Help prepare annual departmental operating budget and financial plans.
• Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining 'green' initiatives.
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees