Head Golf Professional

BallenIsles Country Club

2h•Onsite

About The Position

Capital Canyon Club, located in Prescott, AZ, is pleased to announce an excellent career opportunity for a full-time Head Golf Professional! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. The role encompasses comprehensive management of golf operations, retail, player development, golf administration, and business/financial aspects, requiring close collaboration with other department heads.

Requirements

Maintain PGA of America membership in good standing in an active classification
Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
Fundamental supervisory practices and principles
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
Strong organizational, planning and prioritization skills
Self-motivated with desire to promote and market
Service and customer focused attitude
Experienced in written and and oral business communications
Remain up-to-date on customer relationship management tactics and strategies
Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
Experienced computer user including; Microsoft Word and Excel
Proficient in other applications, i.e. email, internet, tournament and database
Maintain and promote a positive professional image within the community
Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
Maintain a credible golf game and remain current on teaching innovations

Responsibilities

Oversee the reservation system, starting, monitoring, and pace of play
Track and verify all players and guests, green fees, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
Oversee golf car fleet while ensuring proper maintenance and recordkeeping
Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
Oversee the operations of a well-managed practice facility
Provide professional club repair and club fitting services
Ensure the proper storage, safety, and cleaning of golf equipment
Play golf with a variety of members and/or guests as time permits
Administer the Rules of Golf and educate staff
Promote and provide Rules of Golf clinics to the membership
Develop, maintain, update, and utilize customer database
Oversee retail merchandise concession in step with the mission of the golf operation and facility
Maintain a profitable golf merchandising operation
Oversee development of buying plans and all golf related purchasing
Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories
Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
Establish accurate recordkeeping policies and procedures
Supervise and train all golf shop staff to maximize sales opportunities
Ensure customer database includes and tracks important dates, spending, sizes, preferences
Maintain and attractive and orderly appearance in and around the golf shop
Conduct accurate and timely inventory counts
Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels
Ensure that the services of a well trained staff of professional instructors are available where required
Develop and oversee player development programs
Utilize PGA of America player development tools, resources, and materials
Focus on programs for women, families, seniors, and juniors
Utilize the resources of PGA programs such as Get Golf Ready, PGA Sports Academy, and others
Assist with the training of the full facility staff in regard to player development and encourage their participation
Work with employer to develop Player Development marketing
Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
Ensure evaluations and annual reviews are completed and recorded for all applicable staff
Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel
Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
Maintain safety standards and safety equipment within OSHA requirements
Assist in the publications of newsletters, informational, and promotional materials
Participate in and compile comparison information using PGA PerformanceTrak to properly position the facility in the marketplace
Oversee the administration of the golf handicap program
Work closely with and provide guidance and consultation with all golf committees
Attend applicable committee meetings and board, management, and staff meetings when requested
Adhere to, enforce, and implement policies and procedures of the facility
Setup regular written communication with supervisor to include facility, programming, staff and customer updates
Responsible for the financial and operational performance of the golf shop operations and golf services
Ensure all financial goals and objectives are being achieved
Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
Ensure systems controls are in place to safeguard assets, revenues, and resources
In keeping with facility goals, utilize yield management techniques to maximize course usage
Work closely with all department heads to achieve the goals and objectives of the facility
Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
Assist the Membership Sales Director in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members
Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions