Head Coach

sweetgreen Store + Field Leadership - Internal•Atlanta, GA

About The Position

As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food. What You’ll Do Lead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment. Essential Functions People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline. Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety. Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions. Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals. Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences. Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

Meet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.
3+ years in food service, with at least 2 years in hands-on management
Experience hiring, developing, training, and motivating team members
Skilled in planning, managing, and forecasting financials, labor, and inventory
Hands-on experience managing and optimizing processes in a fast-paced environment
Proven ability to lead and mentor teams collaboratively

Nice To Haves

Experience in high-volume, fast-paced restaurants.
Hands-on experience with local, organic, and sustainable products
ServSafe Manager or Regional Manager Food Safety Certification
Tech-savvy and comfortable using digital tools for operations, reporting, and team communication
Strong financial acumen: managing budgets, labor, and P&L effectively
Proven experience hiring, coaching, and developing high-performing teams
Exceptional adaptability and problem-solving in fast-paced, dynamic environments
Data-driven mindset with curiosity to identify and implement operational improvements
Commitment to operational excellence, hospitality, and team engagement
Experience in fast-casual or retail operations is a plus

Responsibilities

Lead your team by balancing people, operations, and business performance.
Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability.
Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion.
Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.