Customer Service Representative

Albertsons Companies • South Portland, ME

8h • Onsite

About The Position

As a Head Cashier, you will lead the front-end team to ensure smooth and efficient checkout operations. This role involves overseeing shift schedules, guiding and coaching cashier team members, and maintaining accurate handling of various payment types. You will also ensure checkout areas are clean, organized, and well-stocked, while assisting customers with inquiries and resolving concerns. This position is ideal for someone with a strong customer-service mindset, a passion for team development, and a focus on creating a seamless shopping experience. If you believe food brings people together and enjoy being part of a community-focused team, you will thrive here. Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of the company’s philosophy. The goal is to continue to bring people together around the joys of food and to inspire well-being, starting with individuals bringing their unique selves to the company. Albertsons Companies is at the forefront of the revolution in retail, committed to innovation and fostering a culture of belonging. They are a leading food and drug retailer in the U.S., operating over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Their vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop. They celebrate the rich diversity of the communities they serve and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and the company’s success.

Requirements

• Previous experience in a supervisor or team lead role, ideally in a retail or customer-facing environment
• Comfort working with POS systems and handling various payment types accurately
• Ability to resolve customer concerns with professionalism and empathy
• Strong coaching and mentoring skills to promote cashier performance and growth
• Capable of managing shift schedules, maintaining front-end cleanliness, and ensuring supplies are stocked
• Clear and effective communication with team members and customers
• Consistent attendance and a commitment to workplace standards and policies

Responsibilities

• Lead the front-end team to ensure smooth and efficient checkout operations
• Oversee shift schedules
• Guide and coach cashier team members
• Maintain accurate handling of various payment types
• Ensure checkout areas are clean, organized, and well-stocked
• Assist customers with inquiries and resolve concerns

Benefits

• Inclusive work culture built on belonging
• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed