Head, Benefit Operations - Americas

Johnson & Johnson•Tampa, FL

31d•Hybrid

About The Position

We are searching for the best talent for a Head, Benefit Operations - Americas located in Tampa, FL. The Head, Benefit Operations - Americas is responsible for providing leadership and driving benefits service delivery and experience in the administration of benefits, health plans, pension, absence & disability management, financial wellness and career services across the Americas supporting 68,000 active employees and 40,000 retirees. This role is responsible for leading a team that will manage the service delivery and employee experience provided through third party vendors. This role is also accountable for ensuring seamless integration across third party vendors, identifying opportunities for improvements to further enhance employee and retiree experiences. In addition, this role will be responsible for assigned regional and/or global compensation projects as needed. The Head, Benefit Operations - Americas reports to the Head, Total Rewards - Americas and Global Compensation COE/Admin. Reporting to the Head, Benefit Operations is a multi-regional group of benefit operations and service delivery experts.

Requirements

Minimum: 7+ years of experience leading multi-country benefits programs across North America and Latin America.
5+ years of compensation experience, preferred.
Managerial Experience: At least 5+ years in a leadership role managing teams and complex benefit programs.
Bachelor's degree in Human Resources, Business Administration, or related field required.
Master's degree, preferred
Professional Certifications: Certified Employee Benefit Specialist (CEBS), Certified Benefits Professional (CBP), and/or Certified Compensation Professional (CCP).
Benefits Operations Design, Strategy, & Administration: Ability to develop, implement, and administer competitive, cost-effective benefit programs.
Compensation Operations Design, Strategy, & Administration: Proven experience in performing job evaluation, developing salary structures, market competitiveness analyses, salary offers, and pay equity analyses.
Regulatory Compliance: Deep knowledge of ERISA, ACA, HIPAA, FMLA, and regional regulations for LATAM countries.
Vendor Management: Managing strategic relationships with service providers, performance monitoring, implementing new vendors (RFP experience).
Project Management: Leading open enrollment, benefits renewals, and compensation projects.
HRIS & Technology: Proficiency in HR systems (Workday preferred) and data analytics.
Communication & Leadership: Strong interpersonal skills fostering cross-functional collaboration.
North America: Experience administering U.S., Puerto Rico, and Canada benefits regulations and healthcare systems.
Latin America: Understanding of local labor laws, statutory benefits, and cultural nuances in countries like Brazil, Colombia, Mexico, Argentina, etc.
Language Skills: English required, Spanish and/or Portuguese highly preferred.

Responsibilities

Lead the Benefit Operations team by providing direction and coaching in the identification and prioritization of key areas for operational, value and experience improvements across benefits operations delivery
Partner and influence Third Party Vendors to identify, design and deliver solutions that provide the best employee experience through exceptional process integration and technology.
Enable a Credo-based & high-performance culture within team.
Drive team engagement and collaboration across GS functions in the Americas to promote continuous improvement and employee experience in conjunction with the overall Global Services organization.
Partner with Corporate Services Total Rewards counterparts in reviewing and upgrading service level agreements with Third Party Vendors.
Accountable for ensuring continuity and successful delivery of benefits, health plans, pension, absence management, financial wellness, career services on local and regional basis in accordance with Company policies and programs.
Monitor service delivery, service levels, contractual Performance Standards and scope of services commitments for all functions across the discipline and interact with Third Party Vendor(s) as needed on these topics across 17 countries in 2 regions
In partnership with internal business partners and third-party vendors, ensure that all quality control objectives are being met.
Lead resolution of service delivery and performance issues, actively working to identify and implement changes to improve service and experience
Promote and support a culture of process improvement through the use of continuous improvement and design thinking within GS team, Third Party Vendors and stakeholders
Lead important Regional/Global Compensation project in support of the Global Services organization