Head Barista

BLUESTONE LANE • NJ

87d

About The Position

A Head Barista is responsible for upholding the standard of quality of the Bluestone Lane coffee and beverage program within their home store. The Head Barista is a positive influence over other baristas and strives for the highest of standards in drinks, local interactions, attitude and brand ambassadorship. The Head Barista acts as a role model in their own drink quality, local interaction and food preparations while also taking significant responsibility for on the job training and education of their teammates in store. The Head Barista is responsible for all aspects of the coffee menu in full in their assigned store as well as strong support for their relevant manager. This role follows the Steps of Service to maximize sales while providing a high level of customer service. The Head Barista serves our locals and runs drinks to tables Monday through Friday. The Head Barista is a cross-functional role and rotates off the machine with responsibility for POS and take-away orders working alongside their Server Teammates.

Responsibilities

• Store level extension of Education team; coffee/beverage quality and processes gatekeeper for café
• Teamwide holistic education and training of coffee product & coffee/beverage program
• Face of Bluestone Lane coffee to locals & teammates
• Manages coffee related equipment and tool cleaning and maintenance (daily cleaning and periodic maintenance)
• Inventory management of coffee and coffee-related product
• Deep understanding of the menu in order to educate and excite local
• Services tables with focus on upselling food & beverage. Keen eye to refill beverage at right time
• Comes around the machine to personally deliver drinks to locals
• Engages and attend Monthly Head Barista meetings
• Upskills teams and initiates training and accreditation requests for teammates when needed
• Train, educate and acclimate new baristas into store and BL system
• Serves as Teammate rotating off machine to run POS, serve locals, clear tables & process takeaway
• Locals focused, interacting and servicing locals with beverage needs
• Sets tone in store with recognition and connection with locals – name, face & order every time
• Builds relationships and human connection through personalization and conversation
• Provides input to GM/Ops in selection and hiring of new baristas
• Attends regular calibration sessions with Education team (1 every 6-8 weeks, ability to travel may be needed)
• Contributes to and builds upon innovations which assist workflow and operations in store and speed of service
• Zenput inputs such as monthly staffing reports to Education team, monthly coffee and process audits & ownership of store achieving correct extraction via daily dial in
• Focus on coffee, beverage product and workflow systems of each barista within the team while providing a positive influence in upholding BL standard of hospitality.
• Coffee product rotation, ordering and quantity management following standard operating procedures
• Minimizes waste – ensure proper ordering
• Ensures bar and workspace are always clean and fully functioning
• Speed of service – provide quality product with speed and accuracy
• Maintains grooming guidelines as all times
• Shift leader who assists General Manager to direct and manage live labor; ensures operational excellence in absence of GM

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees