HDIS Installation Coordinator

The Home Depot

71d

About The Position

The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. They are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Strong communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Computer skills with proficiency in Microsoft Office.
• Proven ability to manage multiple tasks simultaneously.

Nice To Haves

• Knowledge or experience in the home improvement or construction industry.
• Prior clerical and/or administrative background.
• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills.

Responsibilities

• Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up, and resolves open questions.
• Facilitates customer satisfaction from point-of-sale through follow-up service and provides ongoing support for job-related issues.
• Communicates and coordinates with internal and external branch partners throughout the organization for all job level inquiries.
• Assists team with customer escalations and exceptions.
• Facilitates efficient intake and management of all open jobs across the install life-cycle.
• Reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections.
• Completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.
• Manages intake of service tickets and schedules services with customers as necessary.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees