Customers Bank-posted 3 months ago
$150,000 - $200,000/Yr
Full-time • Senior
Malvern, PA
501-1,000 employees

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. We are seeking a Vice President, HCM Workday Manager to join our Team! The role will be the product owner and expert for the Workday HCM system including system updates, configurations, vendor integrations, module enhancements and overall day-to-day system oversight. This position offers the opportunity to work as an integral part of our People Experience Team (PXT), working closely with the SVP, of Shared Services, the PXT leadership team, and collaborating with team members throughout the organization. You will provide analytics for 800+ employees across the US as the company expands its footprint.

  • End-to-end Workday HCM administrator and product ownership responsibilities.
  • Analyze the current system, propose solutions for more efficient processes.
  • Hands-on oversight of system updates, configuration, change management, project management, vendor integrations, module enhancements and reporting.
  • Partner with Finance and IT on system integrations and day-to-day operations.
  • Lead projects that involve Workday lifecycle design, testing, training and implementation.
  • Manage on-going data and product ownership that enable clear communication and deliverables.
  • Work with the Data, Analytics and Reporting team in generating custom reports for presenting workforce trends.
  • Work with PXT Compliance to ensure processes are followed for audit responses.
  • Maintain SOX & FINRA compliance adhering to segregation of duties.
  • Ensure data integrity across HR systems (HCM, ATS, LMS, etc.) through regular audits and validation processes.
  • Maintain workforce files and digital records in accordance with internal policies and compliance standards.
  • Ensure the accuracy and integrity of HR data by regularly reviewing, auditing, and updating employee records across systems.
  • Respond to routine inquiries related to HR processes and systems, escalating complex issues as needed.
  • Collaborate with PXT team members to support day-to-day operations and drive process consistency across the function.
  • Manage and lead PXT initiatives and projects, including system implementations, policy rollouts, and change management efforts.
  • Collaborate with cross-functional teams, vendors and resources with project plans, solutions, timing and deliverables.
  • Track and follow up on deliverables, timelines, and resource plans in coordination with HR and cross-functional teams.
  • Track and communicate project status to stakeholders, ensuring risks and issues are identified and mitigated.
  • Support continuous improvement initiatives that align with PXT strategic goals.
  • 8-10 years’ experience in managing Workday, HCM systems, and experience with other modules such as payroll, benefits, advanced compensation, and recruiting.
  • Bachelor’s degree in Human Resources, Business Administration, Data Analytics, or related field required.
  • Workday certification or BS/MS in computer science.
  • 3–5 years of experience in HR analytics, reporting, or HR operations roles.
  • Experience managing HR projects or cross-functional initiatives is highly desirable.
  • Strong data skills with tools such as Excel (advanced), Power BI, Tableau, or similar.
  • Experience with SQL, Python, or other scripting tools for data extraction is a plus.
  • Experience with project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project).
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent attention to detail and data accuracy.
  • Strong interpersonal and communication skills to collaborate with various stakeholders.
  • Service mind-set that fosters collaboration, building strong relationships, and a 'Wow' experience for stakeholders.
  • An annual salary range of $150k - $200k based on overall skills and experience.
  • Dedicated personal service for the businesses, professionals, individuals, and families we work with.
  • Innovative tools and technology to react to market conditions quicker.
  • Strong financial foundation and reliability.
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