HCM Service Assurance PM/Lead(IT Consultant 3)

State of Ohio • Columbus, OH

90d

About The Position

Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations. Proactively manages the business/customer relationship, understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities. Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests. Oversees requirements analysis and documentation, coordinates use of MSV discretionary hours for enhancements, develops Requests for Proposals, Statements of Work, and Change Requests for procured project services, and provides relevant OAKS HR/Payroll systems support status reports. Communicates OAKS operational events, priorities, deadlines, and outages, studies and approves requests for enhancements to OAKS HR/Payroll system modules, leads capacity planning and pipeline management, reviews and approves production migrations, and acts as an escalation point to resolve serious HR/Payroll system issues.

Requirements

• Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications.
• 5 years of experience in information systems analysis, design & operations.
• 18 months of experience in project/program management.
• 2 courses or 6 months of experience in budgeting.
• Or 12 months of experience as Information Technology Consultant 2, 64162.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Responsibilities

• Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations.
• Proactively manages the business/customer relationship.
• Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities.
• Works with business stakeholders and MSV personnel to translate business requirements into system solutions.
• Oversees requirements analysis and documentation.
• Coordinates use of MSV discretionary hours for enhancements.
• Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services.
• Provides relevant OAKS HR/Payroll systems support status reports.
• Communicates OAKS operational events, priorities, deadlines, and outages.
• Studies and approves requests for enhancements to OAKS HR/Payroll system modules.
• Leads capacity planning and pipeline management.
• Reviews and approves production migrations.
• Acts as an escalation point to resolve serious HR/Payroll system issues.
• Gives directions to lower-level State and 1099 Contractor IT personnel.
• Works with business stakeholders and MSV to guide overall day-to-day HR/Payroll operations and schedules.
• Drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations.
• Helps resolve system issues and ensures that service level agreements are met.
• Proactively identifies and implements service improvements in operational delivery processes.
• Acts as Project Manager for projects related to OAKS HR/Payroll system modules.
• Manages or oversees multiple projects.
• Monitors project progress and attends information exchange and touchpoint meetings.
• Provides relevant project status reports.
• Develops, implements, and enforces program and project policies and procedures.
• Oversees project financials and vendor contract compliance.
• Participates in review and approval of vendor estimates.
• Studies and approves project deliverables.
• Coordinates business resource needs, capacity planning, and pipeline management.
• Performs overall project scheduling coordination.
• Coordinates and supports business functional testing efforts.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees