HCM Account Specialist

Greenlink HCM•Gilbert, AZ

About The Position

HCM Account Specialist Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers. OUR MISSION Greenlink HCM is dedicated to helping businesses and their people succeed by providing tailored solutions and unmatched support. Our approach is rooted in building lasting relationships that ensure mutual growth and long-term success for both our clients and our team. In everything we do, we prioritize trust over transaction. CORE VALUES G.S.D - Be empowered to get things done at a high level and make a meaningful impact. Ensure every action aligns and advances our mission. Own It - Be accountable for your actions, decisions, and outcomes. Step up with a sense of urgency and an ownership mindset by being fully invested in the success of your work and the organization. GRIT - Embody perseverance, passion, and a strong work ethic to overcome obstacles and achieve long-term success. Advocacy - Aim to build strong, trust-based relationships by ensuring clients and partners feel understood and valued through proactive support. SUMMARY The HCM Account Specialist oversees client payroll accounts, ensuring timely and accurate payroll processing while delivering exceptional client service. This role serves as the primary point of contact for Greenlink's clients, resolving issues, providing guidance, and ensuring compliance with payroll regulations. The Account Specialist also coordinates with internal teams to ensure seamless operations.

Requirements

High School Diploma or equivalent
Minimum of 2 years' experience in customer service, client account management, or a similar role
Strong communication and interpersonal skills.
Client-focused mindset with a dedication to exceeding expectations.
Exceptional organizational and time management abilities.
Ability to handle sensitive information with confidentiality and professionalism.
Strong problem-solving and decision-making skills.
Strong attention to detail and organizational skills.

Nice To Haves

iSolved experience a plus.

Responsibilities

Client Account Management: Serve as the primary point of contact for assigned client accounts.
Build and maintain strong client relationships to understand payroll needs and deliver proactive solutions.
Provide training to clients on payroll processes.
Payroll Processing: Coordinate and manage payroll processing for multiple client accounts.
Ensure accurate calculations of wages, deductions, benefits, and tax withholdings.
Review payroll reports for accuracy and resolve discrepancies promptly.
Integration Support: Assist in integrating software solutions with existing systems, databases, and third-party applications via API (180 and 360), and EDI transmissions.
Root cause issues, define and implement enhancements through process and automation to improve the client experience.
Collaborate with operations/technical teams to troubleshoot and resolve integration issues.
Ensure data integrity and seamless integration of data between systems.
Compliance and Regulations: Stay updated on federal, state, and local payroll regulations to ensure client compliance.
Escalate complex tax-related issues to the Tax team.
Manage audits and provide payroll documentation as needed.
Issue Resolution: Investigate and resolve client payroll issues, including discrepancies, employee disputes, and system errors.
Collaborate with internal departments (HR, Tax, and Treasury) to resolve client concerns effectively.
Reporting and Analysis: Generate and deliver payroll reports to clients, including earnings summaries, tax filings, and other custom reports.
Provide insights and recommendations to improve payroll processes and client satisfaction.
Team Collaboration: Work closely with support teams to meet client deadlines.
Support the garnishment team with client garnishment cases.
Assist in training and mentoring team members on payroll systems and best practices.
Complete additional tasks or special projects as assigned.