Service Officer

University of Utah Health•Salt Lake City, UT

18h•Onsite

About The Position

As a patient-focused organization, University of Utah Health aims to enhance the health and well-being of individuals through patient care, research, and education. This mission is supported by a culture of collaboration, excellence, leadership, and respect, with staff committed to values such as compassion, innovation, responsibility, integrity, quality, and trust. This position involves transporting patients between their beds and various hospital areas like therapy, surgery, or radiology. It also includes retrieving medical records, lab results, supplies, and medications, and may require transporting medications within the scope of practice and State Law. Additionally, the role provides assistance and information to patients, visitors, and staff for hospital entry and exit, offers valet parking services, assists with traffic control, and maintains documentation for valet vehicles. This position does not involve direct patient care. The University of Utah is a Level 1 Trauma Center, recognized nationally for academic research, quality standards, and patient experience, with five hospitals and eleven clinics providing comprehensive services and medical advancement.

Requirements

Demonstrated potential ability to perform the essential functions as outlined above.
Demonstrated human relations and effective communication skills.
Ability to display active listening and verbalize empathy.
Ability to quickly learn new procedures and processes.
Able to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, guests, and coworkers.
Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Current, valid Utah driver's license at time of hire with no moving violations in the preceding two years.
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system.
The eCredential is to be obtained within 30 days of hire.
Additional license requirements as determined by the hiring department.

Nice To Haves

Ability to drive a manual transmission vehicle.

Responsibilities

Transfers patients from one area to another by wheelchair, bed, or stretcher.
Assists in the transport of essential supplies during traumas and cardiac arrests.
Handles items such as IV bags, oxygen masks, oxygen tanks, urine drainage bags, blood bags, and medical monitoring devices that may be attached to the patient during transport.
Transports expired patients to the morgue by stretcher.
Initiates the call, upon patient discharge, alerting all departments involved in the bed turnover process.
Picks up and delivers routine and STAT laboratory specimens, blood and medical items.
Properly uses EPIC patient transport system.
Collaborates with other employees to ensure that the needs of the patient and department are met.
Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
Documents all vehicle tag information, claim numbers, and key storage locations accurately.
Ensures that vehicles are returned in the same condition in which they were received.
Works as part of a team in keeping staging areas clear and maintaining smooth traffic flow in and out of the parking areas and terraces.
Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
Coordinates with Parking Services and security to patrol and enforce patient and visitor parking areas.
Addresses lighting and safety issues located in the parking areas and assists in keeping areas free of debris.
Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
Removes snow and ice from hospital entrance and terrace areas.