HCCR Table Games Dealer_Craps Experience (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort • Cherokee, NC

88d

About The Position

Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests.

Requirements

• High school diploma or GED required
• For part time: Must possess a certificate of completion from an accredited Dealers School or equivalent required
• For full time: Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required
• Six months live dealing experience required
• Excellent oral communication skills
• Ability to add, subtract, multiply, or divide quickly and correctly
• Ability to talk to others to convey information effectively
• Attention to detail
• Neat, professional appearance with excellent personal hygiene

Nice To Haves

• Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) preferred

Responsibilities

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity
• Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
• Demonstrate superior customer service skills by displaying outlined service behaviors at all times
• Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
• Initiate courteous and friendly conversations with guests
• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
• Possess money-handling skills, count large sums of cash and exchange for table chips
• Possess a thorough working knowledge of all casino games certified to deal
• Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
• Check for satisfaction and effectively resolve service breakdowns when they exist
• Exercise appropriate discretion in identifying situations that require management attention
• Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor
• Promote Caesars Rewards programs and card membership
• Create an atmosphere of luck and celebrates guest’s wins
• Provide a warm farewell and thanks guests for visiting
• Delight our guests with outstanding service
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees