HCCR Supervisor, Table Games Service (Part Time: Varied Shift)

Harrah's Cherokee Casino Resort • Cherokee, NC

91d • $27

About The Position

The Supervisor, Table Games Service at Harrah’s Cherokee Casino Resort is responsible for supervising the operation of one or more table games on an assigned shift. The role emphasizes guest service, enhancing the guest experience, and engaging in service recovery. The supervisor monitors employee performance, ensuring adherence to regulations and company policy, and issues or recommends discipline or recognition as appropriate. The position also involves maintaining game integrity and providing security for departmental assets.

Requirements

• High school diploma or GED required.
• BSBA degree from an accredited institution preferred.
• Two to five years of casino experience with direct dealing in assigned pit area required.
• One year of supervisory experience preferred.
• Proficient in Blackjack and at least one other major game (Craps, Roulette, or Baccarat) required.
• Excellent customer relations, leadership, and communication skills.
• Ability to comply with regulatory issues and follow detailed procedures.
• Extensive knowledge of casino rules, regulations, and Internal Control Procedures.
• Strong interpersonal skills, including handling volatile situations.
• Proficient in Windows-based office software (Microsoft Office, Word, Excel, PowerPoint, Outlook).
• Ability to learn interaction with CMS and Caesars Rewards systems.
• Neat, professional appearance with excellent personal hygiene.

Responsibilities

• Supervise the operation of table games on an assigned shift.
• Emphasize guest service and enhance the guest experience.
• Monitor employee performance and ensure adherence to regulations and company policy.
• Issue or recommend discipline or recognition for employees.
• Motivate employees through positive recognition and corrective coaching.
• Ensure game integrity and security of departmental assets.
• Establish business objectives, ethics, and values in accordance with company standards.
• Foster teamwork, employee morale, and open communication.
• Counsel and guide assigned personnel in their duties.
• Monitor and evaluate performance of dealers and pit staff.
• Participate in hiring, performance evaluation, and termination processes.
• Prepare and coordinate performance reviews of assigned personnel.
• Maintain key security and alert management to potential safety problems.
• Display knowledge of all table games and house rules.
• Handle disputes and ensure high-quality guest service.
• Manage labor, supplies, and expenses in line with company strategy.

Benefits

• $2,000 relocation bonus.
• $2,000 hiring bonus.
• Part-time position with varied shifts.
• Starting pay at $27.00 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees