HCA I Mt Auburn

PLANNED PARENTHOOD SOUTHWEST OHIO REGION•Cincinnati, OH

13d•$20 - $20

About The Position

As a health center team member, provides high quality, patient-focused reproductive and sexual health services with a focus on customer service, confidentiality, and efficiency. Performs duties to support and enhance clinical and operational activities within scope of knowledge, experience and training. Fully participate in all health center efforts related to patient care, customer service, productivity and clinic flow using a team centered approach.

Requirements

High School Diploma or GED.
Demonstrated customer service skills
Willingness to work in a fast-paced environment while maintaining resiliency when faced with adversity.
Able to speak and write English.
Basic clerical and math skills required.
Able to work flexible hours, including some evenings and weekends.
Able to float to health centers to work as needed.
Have reliable transportation, valid driver's license, and appropriate insurance.
Attention to detail: Quickly identify discrepancies and provide feedback.
Business Knowledge: Understands products and services; knowledgeable of operations and fiscal responsibilities.
Communication: Communicates clearly and concisely in speaking and writing; facilitates communication with others as appropriate. Effectively communicates across differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin, or ability.
Confidentiality: Able to manage information in a way that honors all parties; acts with integrity and professionalism. Abides by HIPAA policy in every aspect of their work.
Strategic thinking: Able to develop strategies and evaluate the impact of alternative decisions in support of PPSWOs projects.
Management: Plans resources, organizes and adjusts to achieve goals.
Organization: Outstanding organizational skills: able to work with a variety of external and internal departments to ensure expectations are set and achieved.
Objectivity: Able to see all aspects of a situation and present non-biased solutions.
Relationship building: Ability to work and build trust across cultural differences; have a high level of self-awareness, empathy, and humility in interpersonal interactions.
Technology/Tools: Proficiency in Microsoft Office products.

Nice To Haves

Certificate or professional training in healthcare
Experience in sexual and reproductive health care
Relevant work experience in non-profit
Electronic Medical Record experience
CPR certification

Responsibilities

Respond to patient telephone calls giving basic information, scheduling appointments and discussing fees in a professional manner according to Planned Parenthood guidelines.
Complete patient registration in patient management system according to workflow and policy.
Ensure proper consents are signed and payment is collected when necessary.
Complete “check-out” process for patients according to workflow and policy.
Ensures services rendered are submitted in the patient management system and collects payment as necessary.
Complete end of day process which includes but is not limited to balancing and depositing money, reconciling credit cards, and printing applicable reports.
On a daily basis scrub schedule, complete insurance verifications, and make reminder calls as needed.
Provide patient information including review of exam findings and provide, as appropriate, supplies, birth control method instructions, referrals and follow-up appointments as directed by clinician.
Provide STI, birth control, HIV, PEP/PrEP, GAC, and other sexual & reproductive health education as needed.
Uses patient management system to communicate patient medical needs to clinician, communicating with patient and/or calling in prescriptions as directed by clinician.
Understand and participate in clinical referral and follow-up process in consultation with clinician and health center manager.
Release and request medical records in compliance with policy and protocol.
Provide school/work excuses as requested.
Complete Good Faith Estimates in compliance with the National Security Act and affiliate policies.
Participate in center initiatives including but not limited to, patient donation programs and point of sale surveys.
Participate in maintaining general upkeep of the facility by keeping lobbies, reception area and other rooms tidy and disinfected.
Checks office supplies and restocks as needed.
Alerts supervisor of issues or concerns.
Surgery center only: obtain required documentation for minors
Perform lab work appropriate to the visit type following CLIA and OSHA guidelines.
Collect vitals, venipunctures, point of care tests, and STI screenings, in accordance with protocols and guidelines.
Handle lab specimens according to OSHA and safety guidelines.
Maintain appropriate lab records following CLIA and OSHA guidelines.
Prepare and handle medication according to state Pharmacy Board and affiliate policy.
Administer medication, including injections, when delegated by a clinician.
Assure informed consent for services is provided and required consents signed.
Conduct client intake in patient management system providing sexual and reproductive health care education, including but not limited to birth control, STI’s, HIV, PEP/PrEP and Gender Affirming Hormone Therapy (GAHT).
Review patient medical, reproductive, family, and social history and note specific issues for clinician to address during visit.
Provide pregnancy testing and options counseling providing necessary information and referrals; ensure visit is documented according to workflow in electronic medical record.
Complete all necessary information in the patient’s electronic health record and ensure documentation is completed and filed.
Determine financial responsibility through using current processes and procedures.
Prepare and set up exam room appropriate to visit type and assist the clinician as needed during the patient visit.
Review exam findings with patients as appropriate, including instructions, follow up appointments and referrals.
Ensure exam rooms are fully stocked, cleaned/disinfected and ready for use.
Stock supplies and maintain lab equipment.
Complete daily, weekly and monthly quality assurance checks as outlined in policies and protocols.
Processes instruments according to OSHA manual.
Understand and participate in clinical referral and follow-up process in consultation with clinician and health center manager.
Release and request medical records in compliance with policy and protocol.
Ensures medications and other supplies maintain adequate stock to avoid unnecessary service interruptions.
Informs Health Center Manager if stock becomes low.
Completes monthly inventory.
Observes all infection prevention protocols.
Alerts supervisor of issues or concerns.
Surgery center only: Assist physician and support patient during procedure as necessary.
Perform intra-operative ultrasound with direct surgeon.
Assist with preparation, cleaning, sterilization, and stocking equipment and rooms.
Prior to surgery, provide supportive education, assure informed consent, and complete necessary forms for patient records
Assist nursing staff in recovery room with patient care and tasks assigned by nurses.