Hawker

ASM Global

7d•Onsite

About The Position

Serve a key part of the game-day team at PNC Field by providing fast, friendly, and efficient mobile beer service to fans throughout the seating areas during RailRiders events. This role focuses on selling and delivering beverages directly to guests, accurately handling electronic payments, maintaining proper inventory, and delivering excellent customer service in a lively, high-volume sports environment.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Previous customer service or guest services experience preferred.
Experience in live entertainment, sports, or hospitality settings is an asset.
Knowledge of alcohol service is preferred.
Ability to provide fast, friendly, and efficient service in a high-pressure, high-volume setting.
Excellent verbal and interpersonal communication skills.
Ability to handle electronic payments through the point-of-sale (POS) systems
Knowledge of responsible alcohol service practices, including ID verification.
Ability to multitask and manage time effectively during busy periods.
Strong attention to detail and accuracy in transactions.
Ability to work independently and exercise sound judgement.
Ability to remain professional and positive in a fast-paced, high-volume environment.
Flexibility to adjust to last-minute changes and operational needs.
RAMP (Responsible Alcohol Management Program)
Ability to stand for long periods and work in loud, crowded environments.
Ability to lift and carry up to 50lbs.
Ability to walk stadium seating areas for extended periods while carrying beverage inventory.
Ability to bend, reach, and maneuver through seating areas safely.
Ability to work efficiently under pressure and meet time-sensitive demands.
Willingness to work nights, weekends, holidays, and special events.
Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.

Responsibilities

Greet customers in a friendly, energetic, and professional manner.
Sell beer and other approved beverages directly to fans throughout assigned seating areas.
Provide fast, friendly, and courteous customer service in a high-volume, game day environment.
Accurately handle electronic payments through point-of-sale (POS) systems.
Verify guest age and uphold responsible alcohol service standards at all times in compliance with company and PLCB regulations.
Carry, transport, and manage beverage inventory during events.
Maintain a clean and organized work area, including beverage containers and equipment.
Communicate effectively with supervisors and team members regarding inventory and service needs.
Comply with food safety, alcohol service and venue regulations.
Contribute to a positive and exciting fan experience throughout RailRiders events.