Hawk Hub Manager
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About The Position
Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs. The hiring salary for this position will be from the min to mid-point of the salary range. The Student Engagement/Hawk Hub Manager oversees aspects of the Hawk Hub/Contact Center at all campuses and supports the college's advanced level of engagement for new and returning students, and the community. The individual in this position coordinates functions including the contact center which serves both areas of STE and Academic Advising and Career Services. This includes utilizing the college resources and referring students to appropriate departments and services. The Manager supports special programs designed to assist students in their overall success. In addition, the individual in this position collaborates with all college personnel to ensure that the information needs of constituents are met and works with college partners to ensure consistent engagement and completion messaging for our students and community members. The Manager reports to and works closely with the STE Coordinator.
