Hawaii - Coordinator, Nippon Rent-a-Car

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Honolulu, HI

85d • $17 - $22

About The Position

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions. Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements while delivering excellent customer service.

Requirements

• High school graduate.
• Possess at least one (1) year customer service experience.
• Able to speak, write, and read in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
• Possess valid Hawaii drivers license, with clean abstract.

Responsibilities

• Provide customer service for Rent-A-Car reservations and walk-ins.
• Inform customers of the rental policy and answer any questions regarding the services.
• Handle customer inquiries such as availability and cost of vehicles.
• Process and complete rental, sale of rent-a-car and optional products.
• Resolve and report any concerns and issues, as well as assist with emergency situations.
• Basic Revenue tracking and marketing data processing for daily report.
• Attend meetings, training classes, as needed.
• Perform any other multi-task duties within company as assigned by General Manager.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED