Hardware Technician

GD Information Technology•Chantilly, VA

3d•Onsite

About The Position

Transform technology into opportunity as a Hardware Technician Fellow with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Hardware Technician Fellow you will help ensure today is safe and tomorrow is smarter. The person in this position will perform numerous functions to include the handling, installation, and removal of desktop hardware, cabling, operational testing, and documentation. HOW A HARDWARE TECHNICIAN FELLOW WILL MAKE AN IMPACT: Hardware Technician Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs and can solve a range of problems. Provide installation of new equipment and performs equipment modifications or enhancements. Perform technical tasks and assists with the completion of milestones associated with specific projects. Provide solutions to a variety of technical problems of moderate scope and complexity. Provide installation and troubleshooting support of moderately complex issues for systems applications and related peripheral hardware. Provide incident response and performs customer support tasks. Deploy new hardware, software, and the upgrade of existing installations. Install cabling (to include, but not limited to, off-the-shelf fiber/ethernet cables and/or termination of custom-length ethernet cables) at desks, below raised floors, and above ceilings. Prepare and maintain documentation for processes and procedures related to computer systems installation and operations. Interact with and/or provides training/knowledge to end users. Maintain system documentation. Maintain current knowledge of relevant technologies. May supervise site activities/assigned staff. Exercise sound judgement and decision making. Participate in special projects as assigned. Communicate well with team members. Property/Asset Management Develop and implement system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments. Ensure timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property. Ensure proper disposition of obsolete and excess assets. Participate in the taking of physical inventories and provides required inventory reports. Testing Ensure adherence to company and customer quality standards. Confirms the functionality of all deployed hardware. Follow Deployment Quality Control checklist. Provide Quality Control input to improve installation guides and general deployment documentation. Develop and update technical documentation.

Requirements

Skills: Computer Hardware, System Performance, Technical Support
Experience: 1 + years of related experience
US Citizenship Required
Security Clearance Level: TS/SCI w/ Poly
DoD SkillBridge Eligibility: Has served at least 180 days on active duty
Can participate within the last 6 months of separation or retirement
Will receive an honorable discharge
Has taken any service TAP/TGPS
Has attended or participated in an ethics brief within the last 12 months
Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of the fellowship

Responsibilities

providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
assessing user needs and can solve a range of problems
providing installation of new equipment and performs equipment modifications or enhancements
performing technical tasks and assists with the completion of milestones associated with specific projects
providing solutions to a variety of technical problems of moderate scope and complexity
providing installation and troubleshooting support of moderately complex issues for systems applications and related peripheral hardware
providing incident response and performs customer support tasks
deploying new hardware, software, and the upgrade of existing installations
installing cabling (to include, but not limited to, off-the-shelf fiber/ethernet cables and/or termination of custom-length ethernet cables) at desks, below raised floors, and above ceilings
preparing and maintaining documentation for processes and procedures related to computer systems installation and operations
interacting with and/or provides training/knowledge to end users
maintaining system documentation
maintaining current knowledge of relevant technologies
supervising site activities/assigned staff
exercising sound judgement and decision making
participating in special projects as assigned
communicating well with team members
developing and implement system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments
ensuring timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property
ensuring proper disposition of obsolete and excess assets
participating in the taking of physical inventories and provides required inventory reports
ensuring adherence to company and customer quality standards
confirming the functionality of all deployed hardware
following Deployment Quality Control checklist
providing Quality Control input to improve installation guides and general deployment documentation
developing and updating technical documentation