Hardware Technician I

Anduril Industries•Costa Mesa, CA

3d•$23 - $30•Onsite

About The Position

We are seeking a Hardware Technician I to join our Hardware team, responsible for essential tasks including computer imaging, hardware troubleshooting, managing return merchandise authorizations (RMAs), supporting device audits, handling physical device logistics, asset tagging, and resolving Jira ticket queries. ABOUT THE JOB WHAT YOU’LL DO Provide on-site technical assistance for both software and hardware issues at our Costa Mesa headquarters. Offer support for Asset Management tasks, including audits, inventory management, and shipping logistics. Handle the repair, refurbishment, and e-waste processes for desktops, laptops, and mobile devices. Manage the deployment of mobile technology including cell phones, hotspots, tablets, and encrypted USB drives. Image, configure, and deploy endpoint hardware such as laptops, desktops, mobile devices, monitors, and peripheral equipment. Maintain a full workload of support tickets, ranging from application installations and device configurations to hardware troubleshooting and system upgrades. Prepare workstations with necessary equipment such as monitors, keyboards, mice, and additional peripherals. Assist in the creation and maintenance of team documentation.

Requirements

At least one year of experience in PC/Apple hardware and operating systems (Windows 10/11, Mac OS, Linux).
A minimum of one year of experience managing desktop-related incidents and providing deskside support, preferably with Jira ticketing experience.
Proficiency in the following technologies is required: Windows 10/11 macOS and iOS Basic knowledge of Linux (Ubuntu, RHEL, & Nix) is a plus
Familiarity with OS Imaging is advantageous
Experience with desktop applications such as Microsoft Office, Adobe, Anti-Virus, and PAM is beneficial.
The ideal candidate should be enthusiastic, motivated, a good team player, dependable, and possess outstanding customer service skills.
Attention to detail and strong organizational skills.
Availability to travel to local offices as necessary.
Ability to lift up to 50 pounds without assistance.
Eligible to obtain and maintain an active U.S. Secret security clearance.

Responsibilities

Provide on-site technical assistance for both software and hardware issues at our Costa Mesa headquarters.
Offer support for Asset Management tasks, including audits, inventory management, and shipping logistics.
Handle the repair, refurbishment, and e-waste processes for desktops, laptops, and mobile devices.
Manage the deployment of mobile technology including cell phones, hotspots, tablets, and encrypted USB drives.
Image, configure, and deploy endpoint hardware such as laptops, desktops, mobile devices, monitors, and peripheral equipment.
Maintain a full workload of support tickets, ranging from application installations and device configurations to hardware troubleshooting and system upgrades.
Prepare workstations with necessary equipment such as monitors, keyboards, mice, and additional peripherals.
Assist in the creation and maintenance of team documentation.

Benefits

Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees.
Generous time off : Highly competitive PTO plans with a holiday hiatus in December.
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.