Hardware Technician - Associate

UPMC • Somerset, PA

8h • Onsite

About The Position

Under the direction of management and more senior members of the team, the Hardware Technician - Associate will provide day to day hardware support and repair for UPMC’s end user computing and printer devices. This support will involve hardware evaluation, troubleshooting, part ordering and repair for computers and printers throughout the enterprise. The Hardware Technician Associate will undergo self-maintainer education, acquiring the necessary certifications to conduct vendor repairs under the guidance of management and senior members of the team.

Requirements

• Typically has 1+ years of desktop/printer support and hardware support/repair practices.
• Must be willing and able to report for work at various UPMC facilities.
• Ability to perform standard/advanced IT hardware related procedures and protocols.
• Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
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Responsibilities

• Successfully completes tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Responsible for acquiring and maintaining appropriate qualifications required by vendors per Self Maintainer agreements and will adhere to the Self Maintainer guidelines required by vendors to maintain qualification status. Provide service to IT client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Provide hardware support and repair for problem requests escalated by the IT Help Desk and/or End-User Support and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ITHelp Desk/End-User Support and/or end user, regarding problem status until resolved. Document request status and resolution activities, as directed. Also responsible for documenting part numbers and warranty/out of warranty information.
• Refer to provided resources, senior team members and/or management to independently resolve issues. Actively participate in technical mentorship by senior level team members.
• Follow procedures for documentation of Break Fix services and Self Maintainer Agreements to the UPMC end user community. Update all project management and time tracking tools accordingly. Work directly with vendors to establish relationships and utilize their systems for part orders, tracking, escalations and returns
• Ability to manage time, tickets, and workload under the direction/guidance of leadership and/or senior team members. Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed