Hardware Support Engineer

Cognizant Technology Solutions • Palo Alto, CA

66d • $72,000 - $93,000

About The Position

Cognizant is a leading provider IT and BPO services, providing critical initiatives to a variety of global clients. The Hardware Operations team is a part of a high profile client project that provides interactive panoramas from positions along many streets in the world. Hardware Operations is responsible for building, testing, deploying, and maintaining imagery hardware and sensors used on different platforms. The Hardware Support Engineer needs to have the ability to test and debug advanced, client-designed equipment like high-resolution cameras, mechanical frames, cables, and geolocation hardware, as well as completing on demand engineering tests and producing technical solutions. Take on project management tasks, analyze common hardware failures, and help create and maintain technical documentation. Act as a subject matter expert for global hardware troubleshooting and repair procedures. identifying and addressing technical knowledge gaps within the team. Work closely with regional tech leads to improve processes and troubleshoot intermittent faults. This role is based in Palo Alto, CA. Only local candidates will be considered.

Requirements

• At least 3 years of relevant work experience.
• Must have the ability to travel, often on short notice.
• Must have a Valid passport or the ability to obtain one within <6 months.
• A clear driving record (MVR) and the ability to operate motor vehicles.
• Expert knowledge of and experience with hand tools, light power tools, types and application of hardware, measuring tools and techniques, basic automotive repair, understanding of wiring diagrams, electronics repairs.
• Intermediate knowledge of Linux.
• Working knowledge of ticketing systems, Gmail and Google Calendar, basic spreadsheet tasks (Google Sheets preferred).
• Moderate to advanced automotive repair.
• Familiarity with various testing techniques and great hardware troubleshooting skills.
• Hardware troubleshooting, installation and warehouse management.
• Familiarity with vehicle parts, computer parts, camera parts, PCB etc.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly-changing environment.
• Strong problem-solving skills and excellent attention to detail.
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving.

Responsibilities

• Assist engineering teams that are testing advanced client-designed equipment such as high resolution cameras, mechanical frames, cables and overall geolocation equipment.
• Manage field support technical projects.
• Analyze common hardware failures by testing and debugging specific client designed electronics equipment.
• Support the development of the documentation of test procedures and reports for new and existing hardware/components.
• Audit and maintain knowledge resources with accurate and useful information.
• Perform the role of a subject matter expert in the review process of hardware support troubleshooting and repair procedures at a global scale.
• Monitor the technical standards of the field support team globally.
• Identify technical knowledge gaps and work with the leads to address those needs.
• Identify patterns of service affecting failures to develop technical or process improvements.
• Align with the Global and Regional Leads on current field support workflows and project requirements.
• Identify common intermittent faults and analyze cause and repair.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees