Hardware Support Engineer , Field Hardware Support Engineering

Amazon•San Diego, CA

23h•Onsite

About The Position

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, candidates have the opportunity to work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems. A successful candidate will have technical aptitude, a passion for hardware, broad troubleshooting skills, and a desire to work within an elite group at the leading edge of Amazon's Robotic systems engineering. The Field Hardware Support Engineering (FHSE) team strives to ensure that our customer, site Reliability and Maintenance Engineers, are self sufficient in maintaining Amazon Robotic technologies. Our team achieves this by identifying deficiencies, communicating risk, and proposing mitigation strategies. Our hands-on approach to testing, troubleshooting, and investigating puts us in the shoes of the operators and technicians in the field. We then work backwards to satisfy the engineering requirements partnering with safety, hardware, software, and other support teams.

Requirements

4+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Bachelor's degree in Mechanical or Electrical Engineering or a related field

Nice To Haves

Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
Knowledge and or working experience in dealing with big data

Responsibilities

Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems
Partner with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams to maximize the performance of advanced robotics systems
Front line resolution of RME technical inquiries and escalations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Design and implement electro-mechanical tools and fixtures to support deployed and new products
Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
Develop and implement diagnostic tools to minimize troubleshooting and machine downtime
Develop and implement preventative maintenance procedures and training content for advanced robotics systems
Lead on-site training sessions for on-site RME teams supporting Amazon operations
Develop and implement systems and processes for spare parts management
Conduct safety, ergonomic, and risk assessments on AR products and tools and preventative maintenance procedures
Produce daily and weekly reports on the safety, reliability, and performance of the products in the AR product suite
Provide requirements and “voice of the customer” feedback to development and support teams