Hardware Solutions Architect

Rf-Smart • Jacksonville, FL

9d

About The Position

We're seeking an experienced Hardware Pre-Sales Engineer to be the technical expert driving hardware solutions for our customers. In this role, you'll bridge the gap between complex technical capabilities and real-world business needs, partnering with our sales team to deliver compelling demonstrations and solutions that transform warehouse and manufacturing operations. As our Hardware Pre-Sales Engineer, you'll showcase RF-SMART's wireless data collection hardware integrated with leading ERP platforms (Dynamics AX, NetSuite, Oracle Cloud, JDE), helping prospective customers envision how our solutions will solve their toughest operational challenges.

Requirements

• 7+ years providing technical pre-sales support and solutions in a B2B environment
• Hands-on experience with AIDC barcoding hardware (Honeywell, Zebra, Datalogic)
• Deep knowledge of WMS and wireless data collection solutions
• Proven ability to manage multiple complex projects simultaneously across customers and partners
• Strong communication skills with the ability to present technical concepts to both technical and non-technical audiences
• Self-directed work style with comfort working independently and on customer sites
• Availability for occasional interstate/international travel (less than 25%)

Nice To Haves

• Extensive warehouse and manufacturing operations experience
• Mobile Device Management (MDM) software expertise
• Wireless networking knowledge, including site surveys and installation (Cisco, Aruba)
• Experience with ERP platforms (Dynamics AX, NetSuite, Oracle Cloud, JDE)

Responsibilities

• Deliver tailored product demonstrations that showcase how RF-SMART hardware solves specific customer pain points and drives business outcomes
• Design custom hardware solutions aligned to prospects' unique warehouse and manufacturing environments
• Configure and provision demonstration equipment, including AIDC hardware, label printers, and Telnet software (Velocity, StayLinked)
• Act as the technical voice throughout the sales cycle, translating customer requirements into actionable solutions
• Collaborate with the Hardware Sales team to develop compelling proposals and respond to RFPs with technical expertise
• Serve as a trusted technical advisor, providing guidance on product configuration, integration, and implementation feasibility
• Conduct requirements gathering, business analysis, and warehouse environment assessments
• Recommend optimal equipment configurations based on customer needs and use cases
• Provide technical assistance during implementations for direct customers and RF-SMART Reseller/Implementation Partners
• Deliver pre- and post-sales technical support to ensure customer success
• Coordinate with partners to establish clear demonstration expectations and deployment strategies
• Manage the demo device pool for the Hardware team
• Configure and administer AIDC hardware and label printers
• Maintain deep technical knowledge of RF-SMART products, staying current on new features and capabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed