Hardware & Software Support Technician
About The Position
D&W is looking for a Hardware & Software Support Technician to join our IT Team at our Corporate Headquarters located in Auburn, New York. Job Responsibilities Include: Troubleshoot hardware, network and software issues across all departments including the production facility, distribution center, office, and outside branch locations. Provide technical assistance to end users seeking hardware and software support. Install and maintain hardware such as desktops, laptops, printers, faxes, scanners, and tablets. Set up and maintain user accounts in a variety of software platforms. Manage and maintain anti-virus, backup, and recovery software. D&W Diesel, Inc. is an employee owned, $125 million business with over 350 employees in 8 locations. D&W has 50 years of history as a remanufacturer and distributor of heavy-duty truck and off-road equipment parts and industrial products. We are dedicated to continued growth through investment in our modern facilities and our exceptional team of employees.
Requirements
- Must be an analytical thinker and have strong written and oral communication skills. Must be able to communicate technical information to non-technical people.
- Ability to manage multiple projects simultaneously.
- Knowledge of company supported hardware, software, operating systems and equipment.
- 3+ years of related experience, customer support and network, help desk experience preferred.
Nice To Haves
- customer support experience
- network experience
- help desk experience
Responsibilities
- Troubleshoot hardware, network and software issues across all departments including the production facility, distribution center, office, and outside branch locations.
- Provide technical assistance to end users seeking hardware and software support.
- Install and maintain hardware such as desktops, laptops, printers, faxes, scanners, and tablets.
- Set up and maintain user accounts in a variety of software platforms.
- Manage and maintain anti-virus, backup, and recovery software.
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k) with a company match
- Health, dental & vision insurance
- Disability & Life Insurance
- Paid Time Off & Paid Holidays at time of hire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
