Under the supervision of the Director of Technology, maintain the hardware and software systems of the Bentonville School District. Meet the technology needs of end-users by troubleshooting and repairing hardware and software systems.
Provide technical support for all district hardware and software systems.
Identify customer needs.
Effect repairs of hardware and software systems per district policies and procedures.
Evaluate software by studying user objectives; testing software compatibility with existing hardware and programs.
Maximize use of hardware and software by training users; interpreting instructions; answering questions.
Troubleshooting and researching problems for users.
Recording and maintaining inventory of hardware and software.
Document new procedures to ensure efficiency and consistency within the department when handling repeat problems.
Provide training, service and support to both local and remote locations as needed.
Interaction with all district departments and external vendors.
Communicate effectively with both end users and other technical staff.
Perform other related tasks as assigned.
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.
Successful related experience and documented training in computer hardware and software installation, maintenance, troubleshooting and repair.