Hardware Computer Repair Technician

Virtucom Inc•Columbus, GA

35d•Onsite

About The Position

Virtucom is seeking Hardware Computer Repair Technicians to join our new team in Columbus, Georgia. This full-time, in-person opportunity is ideal for individuals who are passionate about technology and eager to gain hands-on experience in IT hardware repair and support. As a Computer Repair Technician, you will play a key role in maintaining and restoring the functionality of various devices—such as laptops and Chromebooks—ensuring quality service and customer satisfaction. Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Full time position) Work Location: In-person at Virtucom’s Columbus Facility About Virtucom: Headquartered in Peachtree Corners, Georgia, with locations in Columbus (GA), Chesapeake (VA), Addison (TX), Chicago (IL), and West Palm Beach (FL), Virtucom is a dynamic and growing company focused on supporting K–12 education. We specialize in providing schools with the tools, services, and support needed to integrate technology into the classroom and enhance the learning experience. We are passionate about serving our customers and communities and providing our employees with opportunities to grow and thrive.

Requirements

High school diploma or equivalent
Minimum 1 year of experience in computer repair (professional or DIY experience considered)
Strong understanding of PC architecture and operating systems (Windows, Chrome OS)
Proficient in troubleshooting hardware and software issues
Comfortable lifting and moving equipment up to 40 lbs
Ability to operate hand trucks and pallet jacks
Detail-oriented with excellent problem-solving skills
Self-motivated with the ability to work independently and in a team
Effective communication and customer service skills
Willingness to learn, accept feedback, and follow instructions
Commitment to meeting or exceeding repair output expectations and SLAs
All candidates should be prepared to undergo and pass a comprehensive background check to ensure the safety and integrity of our operations.

Nice To Haves

CompTIA A+ certification or currently pursuing certification

Responsibilities

Diagnose and repair desktop and laptop computers, including hardware and software issues
Install, configure, and upgrade operating systems, software, and drivers
Inspect and identify cosmetic and functional defects; document and report findings
Disassemble and reassemble devices using hand tools to replace or repair components (e.g., motherboards, bezels, keyboards)
Clean and adjust mechanical parts to ensure equipment runs efficiently and reliably
Maintain accurate documentation of repairs and ticket resolutions in ticketing systems
Organize and maintain a clean, safe, and efficient work environment
Communicate with leadership regarding inventory levels and part requests
Stay current with repair procedures, quality standards, and service-level agreements (SLAs)