Handyman Community Mananger

Surv•Nashville, TN

56d

About The Position

At Surv, we strengthen communities by providing a to-do list membership for aging homeowners. We provide reliable home help for the retiring and aging-in-place population by partnering them with young, service-minded adults who are capable of completing basic jobs such as painting, landscaping, decorations, handyman work and moving. About the role: The Community Manager is the operational integrator of your market. They are a leader helping all their staff rise to success. Starting with leading by example in the field and building the location from nothing to serving tens of thousands of people while providing hundreds of impactful jobs for the next generation.

Requirements

HS Diploma or GED required
Ability to perform manual labor for extended periods
3+ years in various construction fields
Experience training and managing small teams
Cost Tracking and estimating
House call pro or service titan use
Valid driver’s license
Vehicle for transportation

Nice To Haves

Bachelors or equivalent experience preferred
Friendly with good interpersonal skills

Responsibilities

Scorecard Management - Aid in troubleshooting with the responsible team member. Ex. Conversion rate - working with the lead NSA to improve the process
LMA of All Staff - Leading and holding your team accountable to hit their goals and complete their to-dos
Field Success - Working jobs with your early team to be sure Neighbors are happy and Locals are well-trained. Visiting all first-time customers
Training New Staff - Onboarding and supporting new staff as they onboard into the organization unless they have a dedicated manager.
Field Management - Optimizing operations in the field to be sure jobs are running smoothly.
Mentoring young adults & onboarding new staff
CSR/NSA - Handling inbound estimate calls and scheduling of locals