Handler, Cargo- PT

Mystic Jet Center • Wilmington, NC

70d

About The Position

As the successful candidate, you will play a key role in delivering exceptional customer service and supporting the ancillary services offered by Modern Aviation. You will be responsible for communicating effectively with customers, ensuring their needs are met promptly and professionally. The role involves working both inside the FBO Terminal and outside on the Aircraft Parking Ramp, coordinating with the Manager, Line Services and the broader leadership team to respond to inquiries, fulfill service requests, and escalate any issues or concerns to the appropriate manager.

Requirements

• Be well organized, ensuring smooth and efficient operations throughout your shift.
• Be able to multi-task effectively, handling various responsibilities with confidence.
• Possess strong communication skills-written, verbal, and radio-to keep everyone informed and coordinated.
• Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment.
• Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture.
• Bring customer service and/or line service experience that enhances the client experience and operational excellence.
• Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield.
• Be comfortable learning and using various computer software and Point of Sale systems to support daily operations.
• Thrive under pressure, staying calm and focused in dynamic situations.
• Be capable of making sound operational decisions when necessary, ensuring safety and efficiency.

Nice To Haves

• An associate degree in aviation/business related field is preferred.
• Prior aviation, warehouse, cargo, and/or ramp experience is preferred.
• Familiarity with Unit Load Devices (ULDs) a plus.
• Knowledge of IATA and ICAO regulations preferred.

Responsibilities

• Meet, greet, and welcome passengers and flight crews of customer aircraft that arrive on the aircraft parking ramp.
• Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc.
• Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans.
• Stage, sort, and label cargo for build-up or break-down activities.
• Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10).
• Verify airway bills, manifests, and cargo documentation for accuracy.
• Marshal aircraft in and out of position.
• Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols.
• Escort customer vehicles on and off the airfield when necessary.
• Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of.
• Direct the flight crews to the terminal for placing any fuel or service orders.
• Help the flight crews with all of their operational needs during departure preparation.
• Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time.
• Load and offload luggage from the baggage carts, transportation vehicles, and aircraft.
• Partner with fellow teammates where applicable when not servicing the customer.
• Thank the customers for their business and visit, welcome them back to visit again.
• Champion improving best practices to provide excellent customer service.
• Assume additional responsibilities, to support Modern Aviation's evolving business objectives.

Benefits

• 401(k) with Company Match
• Medical Flexible Spending Account
• 6 Weeks (Annually) of Paid Parental Leave
• Company Provided Life Insurance and AD&D
• 8 Hours (Annually) of Voluntary Time Away
• Voluntary Life Insurance and AD&D
• Medical - PPO (2 Options) & HDHP
• Short- and Long-Term Disability
• Health Reimbursement Account (HRA) - for those on HDHP
• Employee Assistance Program (EAP)
• Health Savings Account (HSA), with company match
• Identity Theft
• TriCare Supplemental Medical - for those on TriCare
• Legal Assistance
• Dental - 2 Plan Options
• Pet Insurance
• Vision - 2 Plan Options
• Supplemental Health - Accident, Critical Illness, Hospitalization
• Commuter Flexible Spending Account
• Corporate Discounts
• Dependent Care Flexible Spending Account
• Paid Time Away
• Limited Flexible Spending Account - for those on HDHP
• Designated Holidays

What This Job Offers

• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 101-250 employees