Hamilton County Program Manager

Women Helping Women•Cincinnati, OH

8d•$50,000 - $56,000

About The Position

We’re looking for a passionate and dedicated Program Manager to provide leadership and oversight of the Court, Campus, and Outreach programs. This role is vital to our mission and combines leadership with hands-on service, including working directly with system partners, supervision, ensuring high-quality crisis intervention and safety planning, outreach, and support groups. As a Program Manager, you will lead a dynamic team providing crisis intervention services to survivors of sexual assault, domestic violence, and stalking. You will be responsible for developing and maintaining strong partnerships with community systems and leaders (law enforcement, hospitals, victim service agencies and campuses). You’ll guide program goals and outcomes, address barriers that impact survivors, and strengthen services through effective policies and practices. In this role, you’ll supervise and support the program supervisors, fostering growth, collaboration, and accountability. You’ll also partner with the Director to enhance training, improve structures, and ensure services meet the highest standards of quality and care. Beyond daily operations, you’ll help build strong community partnerships, promote the agency’s mission, and contribute to a culture of excellence, compassion, and continuous improvement.

Requirements

A Bachelor's degree (BA/BS) in Social Work, Psychology, Mental Health, Human Services, or a related field, or equivalent professional experience.
2 + years of experience delivering direct services in the field (SA, DV, crisis intervention with victims, advocacy) required
2+ years of supervisory experience required.
Strong computer skills, including proficiency with Microsoft Office, databases, and email
Leadership: Strong leadership skills, including the ability to effectively lead a team, manage staff performance, and foster a collaborative and productive work environment
Organization: the ability to effectively manage multiple priorities, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
Collaboration: the ability to build and maintain strong and professional working relationships with staff, agency personnel and the community.
Team development : the ability to foster team growth by identifying development opportunities and empowering staff to reach their full potential.
Problem-Solving: Possesses strong problem-solving skills, working collaboratively with staff and management to navigate complex challenges and develop creative, effective solutions
Crisis Intervention: The skill to provide immediate, short-term support to individuals in a state of emotional, mental, physical, or behavioral distress.
Advocacy: The ability to speak or write on behalf of a client and champion their rights and goals.
Confidentiality: A strict commitment to protecting private information.
Communication Skills: Excellent verbal and written communication to interact with clients, colleagues, and external partners.
Cultural Competency : The awareness and sensitivity to work with individuals from diverse backgrounds, including different cultures, genders, sexual orientations, and socioeconomic statuses.
Record-Keeping: Meticulous attention to detail for maintaining accurate and timely client records and case notes.
Stress Management: The resilience and coping mechanisms to handle emotionally challenging situations and prevent secondary trauma.

Nice To Haves

Experience in grant reporting, and relationship and coalition building preferred.
Experience delivering training and educational programs.

Responsibilities

Program Leadership: Oversee the Hamilton County crisis intervention services for survivors, identify and communicate program goals, and implement policies, tools, and structural improvements.
Supervision: Directly supervise Hamilton County Program Supervisor, including hiring, training, scheduling, performance feedback, and development support
Systems Training: Works directly with system partners to evaluate and address training needs and provides approved training alongside systems training advocates.
Grant Reporting: Provide program updates to leadership, assist with grant reporting, and monitor daily activities to ensure alignment with funding requirements and core standards.
Direct services: Provide direct crisis intervention and advocacy to survivors of sexual assault, domestic violence, dating violence, and stalking. This includes telephone and one-on-one support when needed.
Program Evaluation & Improvement: Monitor data, outcomes, and client feedback; ensure quality services, accurate reporting, and continuous program improvement.
Community Engagement: Build and maintain collaborative relationships with community partners and plan community outreach and awareness events
Maintain access to reliable transportation and maintain insurance on vehicle(s) used for duties