HAL - Assistant Cruise Director

Holland America Line Careers • New York, NY

135d

About The Position

The Assistant Cruise Director plays a key role in delivering an engaging and well-organized onboard entertainment experience. Reporting to the Cruise Director, this role is responsible for hosting large-scale activities, planning and managing daily entertainment schedules, and leading the activities and youth programming teams. With a focus on guest engagement, the Assistant Cruise Director ensures that events are well-executed, align with brand standards, and cater to the diverse interests of guests. This position requires strong leadership, organization, and adaptability to oversee programming, coordinate resources, and support the activities team in creating a dynamic and memorable cruise experience. The ideal candidate has a background in hospitality, entertainment, or event management, with experience in live hosting, guest service, and operational execution. If you thrive in a fast-paced environment and have a passion for creating engaging guest experiences, this role offers the opportunity to lead, collaborate, and make a lasting impact on every voyage.

Requirements

• Three years of experience in a related guest service focused field.
• Exceptional verbal, written, and presentation skills.
• Experience hosting live events, activities, or stage presentations.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Ability to work on tight deadlines.

Nice To Haves

• 3+ years in cruise industry, 5+ entertainment experience is a plus.
• Bachelor's degree in business or related field of study.
• Customer-focused role, proven success in interpersonal communication.
• Proven success in fast-paced, multi-disciplinary role requiring high levels of organization, professionalism, and quick problem-solving.

Responsibilities

• Host and lead engaging activities, including game shows, trivia, dance classes, themed parties, and sports events.
• Interact with guests to enhance their experience, gather feedback, and ensure entertainment offerings meet diverse interests.
• Develop and oversee a well-balanced entertainment schedule, coordinating with other departments to maximize participation.
• Manage resources, ensuring all equipment and supplies are well-maintained and available when needed.
• Lead, train, and supervise the activities team, including Activities Crew and Youth Hosts, providing regular feedback and support.
• Conduct team meetings to discuss performance, align on entertainment goals, and ensure smooth operations.
• Handle administrative tasks, including scheduling, time & attendance oversight, and activity programming.
• Adapt to itinerary changes, last-minute adjustments, and unexpected challenges while maintaining a high level of service.
• Ensure all activities comply with health, safety, security, and environmental regulations.
• Make clear, engaging, and informative public announcements as needed.
• Maintain a professional appearance, adhering to company dress guidelines.
• Collaborate closely with the Cruise Director to execute entertainment initiatives and uphold brand standards.

What This Job Offers

• Industry: Water Transportation
• Number of Employees: 5,001-10,000 employees