At Great Clips, your primary goal is to make customers look and feel great! All our stylists love cutting hair, connecting with customers, and working in our warm, welcoming environment. When we do it right, your tips are great. We work with you to make the best tips possible. When you join, ask our owner, Ray, for his secrets for better tips. To help you deliver a great haircut experience, we train you on a haircut process made of 5 steps. We have been perfecting “the 5 Steps” for years and know that this process delivers great customer satisfaction and great earnings for our stylists. Your job is to deliver these five steps so customers come back over and over. That’s why your job description is organized around the 5 Steps. Here’s the list and you’ll learn the details when you join: Step 1. Greet the customer and introduce yourself Step 2. Connect with the customer through the haircut consultation Step 3. Create the cut and talk about haircare and products Step 4. Confirm customer satisfaction Step 5. Thank the customer and invite them back Other parts of your job including checking your personal performance every week if not every day. Make sure you understand your performance and our goals for you. Work with your manager to improve and earn higher pay as your performance improves. Abide by the Buena Vista Standards of Behavior, Employee Manual, Injury & Illness Prevention Plan (IIPP), and any other company policies as well as all applicable laws. Do your best to keep the salon safe and without hazards. You will measure your success based on a number of measures including: - How many customers come back to visit the salon after they visit with you - Weekly customers cared for and sales generated It’s that simple. Come and join our family and have some fun doing what you love to do.