Hacienda Ford- Remote Service Specialist

Yoder Ford Inc • Edinburg, TX

231d

About The Position

This position is about providing our customers with a great service experience and understanding their needs. The role involves greeting guests, scheduling appointments, and acting as a liaison between customers and service technicians.

Requirements

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Shuttle guests to and from the dealership within the appropriate and agreed-upon radius.
• Prioritize guests at the dealership needing a shuttle over those who are waiting for vehicle Pickup and Delivery.
• Monitor the condition of the Shuttle Vans and ensure that they are clean, fueled, and working properly at the end of every day.
• Keep a current daily log of shuttle van usage for warranty claiming at the end of each month.
• Assist Remote Experiences Coordinator and Advisors with Pick Up and Delivery when available while maintaining a courteous and friendly attitude with all guests.
• Assist with moving guests' vehicles from the service drive to the vehicle waiting area before dispatch to ensure a clear path for arriving guests.
• Assist with moving guests' vehicles to the service drive when the work is complete and helping to fuel the vehicles when needed.
• Delivering parts, documents, or vehicles between us and other locations.
• Scan documentation and repair orders into PBS when repairs are finalized.

Benefits

• 5-day workweek for sales, parts, and administration positions
• 90-day & annual 1-on-1 performance evaluations
• Employee discounts on new vehicles, parts, and services.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed