H&S Inside Sales Lead

TSI, Inc. • Shoreview, MN

4d • $80,000 - $85,000

About The Position

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose. The TSI Health & Safety Division is a global leader in respiratory fit testing and dust monitoring solutions designed to protect human health. The Health & Safety Inside Sales Lead is a senior inside sales role responsible for driving individual sales performance while also serving as a peer leader and mentor within the Inside Sales team. This role is for someone who is wired to do extensive outbound calling, emails, and social engagement, with approximately 75% of time focused on direct selling activities, while the remaining time is spent supporting, coaching, and guiding Inside Sales Representatives to improve overall team effectiveness. The ideal candidate is persistent, positive, resourceful, and comfortable leading by example.

Requirements

• Associates or Technical degree required with 9+ years of Inside Sales, Customer Support or related experience, or Bachelor’s degree with 7+ years of Inside Sales, Customer Support or related experience.
• Demonstrated success in high-volume outbound sales environments.
• Proficient with Microsoft Office tools.
• Experience using a Customer Relationship Management (CRM) system.

Nice To Haves

• Experience selling technical or instrumentation-based products.
• Experience with Salesforce CRM.
• Proven ability to close sales and generate revenue.
• Prior experience mentoring or training peers in a sales environment.

Responsibilities

• Strive to meet or exceed individual and team performance sales targets.
• Sell Health & Safety products and services and identify new business opportunities primarily through outbound calls, emails, social media, bid alert boards, and similar channels.
• Conduct frequent and regular follow-up with prospects and the install base; assign and coordinate leads with appropriate Outside Sales representatives.
• Contact current customers to offer service, calibrations, trade-ins, upgrades, and to set appointments for Outside Sales when appropriate.
• Communicate the benefits of Health & Safety products by providing strong product knowledge during initial customer evaluations.
• Follow up on instrument inquiries and recent purchases to obtain immediate voice-of-customer (VOC) feedback.
• Assist with quotes, bids, and documentation for Health & Safety products.
• Manage or coordinate key account(s) when required.
• Accurately input and maintain lead and opportunity data in the CRM system.
• Serve as a day-to-day resource and point of escalation for Inside Sales Representatives.
• Train, mentor, and onboard new Inside Sales team members, including outbound calling best practices, call shadowing, and role-play scenarios.
• Share best practices, talk tracks, and competitive insights to help improve team performance.
• Support H&S Sales Manager by reinforcing processes, priorities, and performance expectations.
• Provide feedback to Sales and Marketing Management on customer trends, preferences, and competitive activity.
• Perform other duties as assigned.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees