H&M Store Manager

H&M • Oak Brook, IL

400d • $75,207 - $84,608

About The Position

The Store Manager is responsible for achieving sales and profit goals by delivering the best customer experience and developing a high-performing team. This role involves managing store operations in accordance with H&M standards, ensuring compliance with legal requirements, and fostering a positive work environment. The Store Manager will oversee recruitment, training, and performance management of the store team, while also maintaining financial accountability for sales and profit.

Requirements

• 2-3+ years of transferrable experience leading management level employees.
• Ability to lift in excess of 20 pounds.
• Ability to stand for long periods, bend, stretch, and engage in repetitive motions.
• Ability to climb a ladder and use a step stool.
• Open availability including evenings and weekends.
• Basic computer skills such as browser navigation and data entry.

Nice To Haves

• Experience in retail management or a similar field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Analyze and follow up on Sales & Profit KPIs to maximize results.
• Ensure store operations and H&M standards are followed, including proper scheduling and customer service.
• Prioritize actions with the Area and Store team to secure good garment levels impacting sales.
• Manage store maintenance cost-efficiently to meet H&M standards.
• Prevent loss and ensure adherence to Audit guidelines with the Store Team.
• Participate in executing store routines and tasks, including delivery truck processing and price changes.
• Oversee recruitment, training, and development of the Store Team in line with H&M best practices.
• Evaluate and manage performance of Store Team members, executing development plans and feedback.
• Communicate regularly with the Store team on business performance and company culture.
• Handle health & safety, legal, and security issues to ensure employee and customer safety.
• Promote feedback and strengthen company culture within the Store Team.

Benefits

• 25% Staff Discount
• Medical, Pharmacy, Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed