H&M Sales Advisor - Fox River Mall
About The Position
As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You will leverage your fashion and product knowledge to enhance the customer experience. Your duties also include garment refill and care, maintaining presentation standards, and contributing to a clean sales floor and back of house, collaborating closely with the store team. A typical day involves customer sales and profit activities such as engaging with customers, promoting products, the Customer Loyalty App, and in-store sustainability initiatives, and supporting commercial actions to meet sales targets. You will also stay updated on fashion trends, share knowledge with colleagues, follow procedures, participate in training, and execute retail operations like garment handling, operating fitting rooms and checkouts, maintaining displays, managing stock levels, and supporting store opening and closing procedures, all while adhering to H&S guidelines.
Requirements
- Passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- Enjoys working in a collaborative and dynamic environment
- Sales experience working in a dynamic and collaborative environment
- Experience working with customer service in fashion, retail or other service-related industries
Responsibilities
- Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
- Engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Represent yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
- Use your product & fashion knowledge to share relevant information to customers
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Follow all procedures, routines, and legal requirements in all areas of the store
- Give & receive feedback with your colleagues to learn, develop & support each other
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice & processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Benefits
- Comprehensive benefits inclusive of health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve your local community
- Employee discount at H&M, & Other Stories, and COS
- Access to a large global talent community, where career growth and aspirations have no limits
- Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- Staff discount card, usable on all our H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
- Included in our H&M Incentive Program – HIP
- Extensive development opportunities around the globe
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
