H-010176-2025

Army and Air Force Exchange Service • Eglin Air Force Base, FL

69d

About The Position

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise. We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Requirements

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Nice To Haves

• Cash handling experience preferred
• Retail experience preferred
• Willing to cross-train and work in other areas of the store, as needed

Responsibilities

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience
• Drive the customer experience through proactive and customer focused behaviors and actions
• Actively evaluate customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan to qualifying associates
• Access to the base and its facilities
• Mass Transit program
• Status as an employee of the DoD

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support