Gym Operations Staff (Part-Time)

Momentum Indoor Climbing•Seattle, WA

23h•$21 - $25•Onsite

About The Position

Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations positions at our SoDo, Seattle location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Operations staff provide a diverse range of services to our customers including, but not limited to, sales, membership maintenance, risk mitigation, opening and closing, and group facilitation. Building positive relationships and a strong gym community is an important component of this position. Previous customer service experience is preferred. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind and contribute to the success of their team.

Requirements

Must be at least 18 years of age
Must have at least 6 months climbing experience and show a strong enthusiasm for climbing
Basic computer skills required including familiarity with Microsoft Office and Google Drive
Must be able to communicate clearly and effectively in person, and through email, and phone
Individuals must be highly organized and able to maintain complex personal schedules
Able to work in a loud, high energy environment on a regular basis
Comfortable speaking in front of and providing instruction to large groups
Comfortable working at height and moving up and down a climbing wall
Continuously stand and walk on unstable and uneven surfaces for long periods of time
Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis
Able to balance, kneel, pull, push, and grasp objects as needed
Part-time positions available ( 8 - 15 hrs a week)
Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the climbing area performing safety patrols
Must be available to work weekends and weeknights

Nice To Haves

Customer service background is highly preferred

Responsibilities

Facilitating the Customer Experience
Provide high-quality customer service in a way that fosters a positive community consistent with the Momentum vision and values
Go the extra mile. Meet our guests more than halfway in your interactions
Seek to make a personal connection with our patrons through conversation
Greet individuals on the way in and out of the facility
Take phone calls, resolve issues, and be an expert resource in the facility
Give facility tours and share your enthusiasm for climbing
Balance the demands and needs of multiple customers simultaneously
Professionalism
Present yourself in a friendly, authentic, and professional way.
Wear designated staff apparel while working
Be clean and approachable in your appearance
Show up on time and pitch in extra when needed
Take pride in being prompt and professional in all work
Know our business basics such as phone number, website, address, hours of operation, gym stats, and pricing on common services
Product Knowledge, Advocacy, and Sales
Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them
Aid customers in all things membership related such as sign-ups, freezes, cancellations
Verify that all climbers have purchased access to the facility
Operate our gym management software and conduct point of sale transactions
Keep up to date on gym events and seasonal offerings and sell to customers when appropriate
Managing Risk
Monitor the gym and mitigate unsafe situations before they become a problem
Verify Momentum visitors have current waivers and all necessary certifications
Educate climbers on best practice techniques including downclimbing and falling techniques
Take corrective action when needed to maintain safety standards
Dirty Work & Unpredictable Tasks
Working in a climbing gym is fun and rewarding but not always glamorous. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind.
If it needs fixing and you have the skill and time, consider fixing it.
If it is dirty and needs cleaning, clean it when you have the time.
If your help would improve the situation for our customers and your co-workers, help out.
Engage unexpected tasks with an open mind and a positive attitude.