Gujrati OR Korean Bilingual Customer Experience Agent - North Houston ONSITE

TEKsystems•Houston, TX

2d•$22 - $24•Onsite

About The Position

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Client Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most. As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service – turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full-time onsite position based in Northwest Houston, TX 77379.

Responsibilities

Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.
Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.
Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.