GUITAR POOL OPERATIONS MANAGER

Seminole Gaming•Hollywood Seminole Reservation, FL

28d

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

Bachelor’s Degree in Hospitality/Management and a minimum of 2-4 years of relevant management experience required or the equivalent combination of education and experience.
Advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession required.
Must have experience in leading professional hospitality teams.
Proven track record in business management, purchasing and recordkeeping.
Must possess excellent organizational, communication, and multi-tasking skills.
Project management experience required.
Possess well developed customer service techniques and interpersonal skills to effectively communicate with pool guests.
Must possess excellent verbal and written communication skills and ability to quickly and accurately perform mathematical computations. Must have ability to compile, compute, and analyze pertinent data needed for reports, create written and financial reports and work with the POS systems.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Lead and support the venue in the achievement of their financial and operationaltargets via effective organizational development, policy and procedural development, and appropriate team member training activities.
Clearly demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the 5F’s Standards at all times.
Foster a winning, solution-oriented work environment, motivating and engagingteam members to continuously deliver the best possible service to our guests.
Develop, implement and monitor initiatives designed to achieve profitable results and superior service in all facets of the pool complex.
Support career growth and development to ensure the continual success of the
Reviews Daily Events Reports for functions and reservations for the day.
Inspect the pool complex daily and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
Adjust offerings as appropriate based upon guests demand and relevant marketing information/costs.
Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
Comply with all internal policies and procedures.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
Perform other duties as assigned.