Guild - Leave of Absence Specialist Grade 32 (SY2425)
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About The Position
The Leave of Absence (LOA) Specialist will serve as the initial Tier 2 point of contact for BPS employees, providing assistance to help them fulfill their responsibilities related to leave of absence documentation, tracking, and inquiries. The goal is to deliver excellent customer service to end-users, including HR Managers, RC Managers, Department Heads, Principals, and timekeepers. The position involves reviewing, analyzing, and processing leave of absence requests for all employee groups within the assigned caseload, ensuring customer satisfaction through effective and timely resolution of inquiries, and informing callers about Human Resources policies and procedures. The specialist will also participate in the development of instructional documentation and maintain job knowledge through educational opportunities.
