Guests Service Agent

Atrium Hospitality • Stamford, CT

388d

About The Position

The Guests Service Agent at Atrium Hospitality plays a crucial role in providing exceptional customer service at the Stamford Hilton. This part-time position involves engaging with guests, checking them in, and ensuring they have a memorable experience. The ideal candidate will be motivated, personable, and knowledgeable about hotel services and the local area, contributing to a positive atmosphere that reflects the company's core values of service, perseverance, inclusion, respect, innovation, and teamwork.

Requirements

• High school diploma or equivalent.
• Strong customer service skills with a desire to make an impact on others.
• Excellent verbal and written communication skills with an outgoing and engaging personality.
• Ability to quickly learn and operate a Property Management System.
• Ability to stand for the duration of the shift.

Nice To Haves

• Experience in the hospitality industry.
• Familiarity with hotel operations and services.

Responsibilities

• Provide exceptional customer service by engaging with guests and taking a sincere interest in their needs.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.
• Help to resolve problems through recovery when issues arise.
• Become an expert on the local area to answer inquiries about hotel services, registration, shopping, dining, and travel directions.
• Fulfill job responsibilities expected of Shuttle Driver and Concierge Attendant as needed.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED