Guest Svcs Rep

Johns Hopkins Medicine•Baltimore, MD

3d•$15 - $25

About The Position

Join a fantastic global healthcare organization! Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Guest Services Representative’s primary responsibility is to ensure optimal patient and family experience by providing a welcoming and comforting experience. This essential role will serve as the initial point of contact for the hospital entrance with the knowledge and ability to guide all entering the hospital through the Visitor Welcoming System. This role is responsible for greeting patients and visitors promptly in a warm and friendly manner, demonstrating the appropriate amount of interest/concern, utilizing the Visitor Welcoming System and Epic to verify all visits/appointments, providing relevant information regarding patient information, hospital services, maps, directions, and policies, and procedures. Employees at this level are developing their skills and understanding of the needs of the patients, visitors, and families. The Guest Services Representative works closely with Security and the Service Excellence team to maintain a patient and family-centered care culture. Shift: Full Time (40 hours), Rotating Shift, 5:00 am - 1:30 pm, 8:00 am - 4:30 pm, or 10:30 am - 7:30 pm. Every other weekend and holiday.

Requirements

High School Diploma or Equivalent
1-3 years of experience in a healthcare or hospitality environment is required.
Requires diversity and culturally sensitive interpersonal skills to effectively communicate with patients, families, visitors, and staff.
Demonstrates the ability to learn the floor plan of the Institution, hospital policy, and procedures, and the ability to read, write, and provide accurate information.
Awareness of cultural differences with the ability to accommodate each gust
Advanced communication skills
Develops and maintains working relationships with coworkers, providers, and other agencies
Receives and provides information as necessary while complying with policies and regulations (e.g., HIPA)
Addresses the public in a cheerful customer service-focused manner
Demonstrates awareness of cultural differences and adjusts to accommodate differences
Demonstrates competency in managing difficult conversations

Nice To Haves

Direct patient contact and academic medical center experience are preferred.
Experience working with EPIC and Visitor Welcoming System hardware/software preferred

Responsibilities

ensure optimal patient and family experience by providing a welcoming and comforting experience
serve as the initial point of contact for the hospital entrance with the knowledge and ability to guide all entering the hospital through the Visitor Welcoming System
greeting patients and visitors promptly in a warm and friendly manner, demonstrating the appropriate amount of interest/concern
utilizing the Visitor Welcoming System and Epic to verify all visits/appointments
providing relevant information regarding patient information, hospital services, maps, directions, and policies, and procedures
works closely with Security and the Service Excellence team to maintain a patient and family-centered care culture