Guet Support Specialist

Pohanka Lexus•Chantilly, VA

12d•Onsite

About The Position

Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS! Job Title: Service Guest Support Specialist– Lexus Dealership Position Overview The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

Requirements

Valid driver’s license with a clean driving record.
Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).
Strong customer service and communication skills.
Professional appearance and positive attitude.
Ability to stand, walk, and move vehicles for extended periods.

Nice To Haves

Previous experience in automotive service, hospitality, or customer-facing roles.
Familiarity with luxury-brand customer service expectations.
Ability to multitask in a fast-paced environment.

Responsibilities

Warmly greet all service guests upon arrival and assist with vehicle check-in.
Provide guests with clear directions to the waiting area, restrooms, and amenities.
Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.
Communicate in a professional, courteous manner consistent with Lexus customer service standards.
Safely drive, park, and retrieve customer vehicles throughout the service process.
Perform vehicle walk-arounds to identify existing exterior damage and record findings.
Maintain a clean and orderly flow of vehicles in the service drive and parking areas.
Assist with vehicle deliveries or shuttle driving when needed.
Keep the service drive clean, organized, and presentable at all times.
Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).
Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).
Manage loaner vehicle check-in/out processes if assigned.
Follow all dealership safety guidelines for driving and vehicle handling.
Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.
Report any vehicle issues, unsafe conditions, or customer concerns promptly.
Support end-of-day closing procedures, including securing vehicles and organizing keys.