Scheduling Coordinator - CBO
About The Position
Triangle Family Dentistry's AB&B Management is the central billing office for multiple dental practices, providing services such as insurance verifications for treatment, database management for insurance plans, and maintaining current eligibility status for patients to ensure proper coverage, all without direct patient interface. The company aims to provide state-of-art dental care in a comfortable environment, guiding guests to optimal oral health with an emphasis on overall well-being. Their vision is to build lifelong relationships with both guests and their work family. AB&B Management is a multi-office dental and specialty practice that prioritizes guest support and patient care, seeking enthusiastic, growth-minded individuals for a positive and encouraging work environment. The Guest Support Coordinator is the first interaction for guests and plays an integral role in setting expectations for their experiences.
Requirements
- High school diploma or equivalent required
- A minimum of two years of customer service experience
Nice To Haves
- Customer service experience preferably in a dental setting
Responsibilities
- Be professional, punctual, reliable, and accountable for the quality of your work
- Answer phone according to telephone etiquette protocol, striving for 100% answer rate
- Enforces office policies and protocols with guests discreetly, tactfully, and professionally
- Maintain guest accounts/records by obtaining, recording, and updating personal and financial information with a high degree of accuracy
- Monitor daily insurance correspondence from Home Office, coordinates with dental offices for resolution of issues
- Keeps informed and updated on OSHA regulations and HIPAA (Health Insurance Portability and Accountability) requirements
- Always adhere to service and brand representation
- Commitment to providing excellent customer service
- Maintain composure and professionalism when exposed to stressful situations
- Ability to work cooperatively with management, staff, and patients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
