GUEST SPECIALIST

ACC SENIOR SERVICES•Sacramento, CA

21d•$18 - $18•Onsite

About The Position

The Guest Specialist receives visitors, answers phones, ascertains needs and performs related clerical duties according to the project assigned. This position reports to the Community Administrator and is a non-exempt (hourly) level position.

Requirements

High School graduate or equivalent with excellent organizational skills.
Strong customer service skills and guest relations with two years’ clerical experience utilizing heavy phones, computers, printers and copiers; proficient in Microsoft Word & Excel.
Strong written and verbal English communication skills

Nice To Haves

bilingual a plus!

Responsibilities

Greets visitors & determines needs, creating a positive first impression.
Manages all incoming phone calls during assigned hours and ensures after hours’ phone calls are routed to on-site supervisor.
Works with Life Enrichment Supervisor and Marketing Manager to maximize effective, streamlined admissions process, transportation scheduling and directions to community activities.
Updates daily census according to residents’ status.
Provides advance notification to department heads regarding appropriate preparation and follow-up for new admissions and re-admits; communicates questions or concerns to appropriate department manager or Administrator.
Answers general questions and provides information to visitors or callers.
Updates appropriate resident and staff rosters, visitors’ logs and resident sign in/out logs.
Performs a variety of clerical duties such as: inputting new resident information to the database, typing reports, maintaining room labels, updating census reports, and clerical projects as needed.
Assists with distribution of payroll checks and resident statements as needed.
Prepares fliers for activities, community events.
Ensures mail and packages delivered are logged and sorted for appropriate pick up by residents and staff.
Checks office machines daily and reports need for service or repair promptly.
Registers and submits collected COVID tests.
Updates daily inventory for the PPE items and orders supplies as needed.