Guest Services - Night
About The Position
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Guest Services Greet guests warmly and professionally upon arrival and departure Assist guest inquiries politely and respectfully Provide accurate information about hotel amenities, promotions, and local attractions Handle guest requests, complaints, and service recovery with professionalism Maintain accurate records and ensure compliance with hotel policies Valet Services Safely park and retrieve guest vehicles in designated valet areas Maintain organized tracking of keys, tickets, and vehicle information Assist guests with loading/unloading items from vehicles Monitor valet area for cleanliness, safety, and traffic flow Drive both automatic and manual transmission vehicles Bell Services Escort guests to rooms while handling luggage with care Deliver amenities, packages, and other items to guest rooms as requested Assist with group arrivals/departures and coordinate luggage storage Maintain cleanliness and organization of bell desk and storage areas General Responsibilities Communicate effectively with Front Office, Housekeeping, Security, and other departments Uphold grooming, uniform, and gaming license standards at all times Follow safety, security, and guest privacy protocols Maintain awareness of hotel operations and guest satisfaction Perform other duties as assigned by management
Requirements
- High school diploma or equivalent preferred
- Ability to drive both manual and automatic transmission vehicles
- Excellent customer service and communication skills
- Professional appearance and demeanor
- Availability to work flexible shifts, including weekends and holidays
- One (1) or more years of hospitality or related experience is required
- Demonstrated effective and diplomatic oral and written communication skills using English
- Valid driver’s license with clean driving record (required for valet duties)
- Ability to lift and carry luggage up to 50 lbs and stand/walk for extended periods
Responsibilities
- Greet guests warmly and professionally upon arrival and departure
- Assist guest inquiries politely and respectfully
- Provide accurate information about hotel amenities, promotions, and local attractions
- Handle guest requests, complaints, and service recovery with professionalism
- Maintain accurate records and ensure compliance with hotel policies
- Safely park and retrieve guest vehicles in designated valet areas
- Maintain organized tracking of keys, tickets, and vehicle information
- Assist guests with loading/unloading items from vehicles
- Monitor valet area for cleanliness, safety, and traffic flow
- Drive both automatic and manual transmission vehicles
- Escort guests to rooms while handling luggage with care
- Deliver amenities, packages, and other items to guest rooms as requested
- Assist with group arrivals/departures and coordinate luggage storage
- Maintain cleanliness and organization of bell desk and storage areas
- Communicate effectively with Front Office, Housekeeping, Security, and other departments
- Uphold grooming, uniform, and gaming license standards at all times
- Follow safety, security, and guest privacy protocols
- Maintain awareness of hotel operations and guest satisfaction
- Perform other duties as assigned by management
Benefits
- medical
- dental
- vision
- life
- disability
- FSA
- 401k retirement plan, which includes a matching contribution after one (1) year of service
- a generous paid time off program
- paid transportation from Colorado Springs and Woodland Park
- free local gym membership
- tuition reimbursement
- fabulous resort perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
