Guest Services

ASM Global•Syracuse, NY

9d•$16•Onsite

About The Position

As a member of our Guest Services team, you will play a key role in enhancing the guest experience by ensuring convenient, efficient, and welcoming access to lawn seating accommodations. This is a seasonal, part-time, event-based position that will begin June 2026 and end September 2026.

Requirements

High school diploma or GED preferred.
At least two years of experience in guest services, hospitality, customer service, or event operations preferred.
Experience with electronic ticketing or ticket scanning systems, as well as credit card machines, is helpful but not required.
Strong interpersonal communication skills and a friendly, positive demeanor.
Exceptional customer service and hospitality skills.
Ability to communicate clearly, professionally, and courteously with guests, coworkers, and supervisors.
Ability to remain calm and professional in fast-paced or stressful situations.
Ability to exercise sound judgment and follow venue policies and procedures.
Ability to work effectively in a team-oriented, event-driven environment.
Ability to maintain professionalism and discretion when interacting with VIP guests and venue personnel.
Ability to work both indoors and outdoors depending on event needs.
Reliable attendance and punctuality.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
Work hours are casual, seasonal, and event-based and are not guaranteed.
Position requires constant walking, standing, and occasional sitting in an outdoor environment in all weather conditions, as well as lifting/carrying 25+ pounds.
Ability to stand and walk for extended periods of time during event shifts.
Ability to climb stairs and maneuver throughout the venue when assisting guests.
Ability to move quickly and safely between areas of the venue when necessary.
Ability to communicate clearly and hear guests or coworkers in a loud event environment.
Ability to work in loud, crowded, and fast-paced environments typical of concerts and live events.
May be exposed to outdoor weather conditions including rain, heat, and humidity.

Responsibilities

Greet guests at the lawn chair rental area in a friendly, high-energy, and professional manner.
Assist guests with pre-paid chair reservations, including verification and distribution.
Process day-of rentals using POS systems, handling cashless transactions accurately.
Provide clear directions to guests on rental options and procedures when needed.
Maintain composure and professionalism when handling frustrated or confused guests.
Maintain cleanliness and organization of the rental area, including staging and storage zones.
Communicate any inventory shortages, guest issues, or operational concerns to supervisors in real time
Adapt quickly to changing event needs, including weather impacts or attendance surges.
Respond appropriately to incidents or emergencies and notify management as necessary.
Assist with directing guests to designated safety areas in the event of an emergency.
Adhere to the dress code and present yourself in a professional, friendly, and approachable manner.
All other duties and responsibilities as assigned.