Guest Services

Hom Furniture • Saint Cloud, MN

234d • $16 - $18

About The Position

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include answering phones to either direct callers to the proper department or to answer any questions they may have, finalizing orders, taking payments, and scheduling deliveries and pickups. The role also involves processing returns and initial paperwork for warranty claims, making changes and cancellations to orders when appropriate, and updating customers on changes to their order status. Additionally, the representative processes finance applications and serves as a support for showroom Sales Consultants, assisting with questions and processing orders as needed. The position may also require processing sales for accessories and other small purchases, and occasionally working the sales floor following HOM Furniture's proven sales methods. Other duties may be assigned as necessary.

Requirements

• Must be working towards or have a high school diploma or GED.
• Six months of customer service experience preferred.
• Must be able to communicate effectively both verbally and in writing.

Responsibilities

• Answering phones to direct callers or answer questions.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• Serving as support for showroom Sales Consultants.
• Processing sales for accessories and other small purchases.
• Occasionally working the sales floor following HOM Furniture's sales methods.
• Other duties as assigned.

Benefits

• Paid Time Off- 20 Days in 1st year for full-time employees.
• Medical and/or Dental Coverage.
• 401(k) Employee Contribution Plan.
• 401(k) Employer Matching.
• Employee discount.
• Career advancement opportunities and training.
• Pay on Demand - options for receiving earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED